Please purchase the gift wrapping when ordering one or more items from dō.
Gift Wrapping for dō tsutsumi
Please specify the items that require gift wrapping in the cart's notes section. (Example: When ordering two types of scrubs, please indicate "Wrap 'Sha' as a gift" and "No wrapping needed for 'Ho' for home use.")
Please write your wrapping instructions in the note field in the cart
[Wrapping Instructions]
When you order several items at once, we wrap them together in one package.
-
[When ordering items that need wrapping together with items that don't]
Please tell us in the cart's note field which items need wrapping.
(E.g., when ordering two scrubs: wrap "瀉" as a gift, no wrapping for "補" for home use)
-
[When you need several wrappings]
Please add as many wrappings as you need.
(E.g., when giving one scrub each to two people and each needs wrapping, order two wrappings)
Including the examples above, if you have any instructions, such as not needing a receipt, please write them in the cart's note field.
[Wrapping Details]
Below are examples of how orders are wrapped, for reference when giving a gift.
Example 1: One Body Scrub & Bath Paste

Example 2: One Nail & Cuticle Oil

Example 3: Body Scrub & Bath Paste / Nail & Cuticle Oil set

Example 4: Nail & Cuticle Oil set

Domestic Shipping (Japan)
- Free shipping for orders over ¥11,000 (tax included).
- A flat shipping fee of ¥750 (tax included) applies to orders under ¥10,999.
International Shipping
- Free shipping on international orders over ¥100,000 JPY.
- A flat shipping fee of ¥9,900 JPY applies to orders under ¥99,999 JPY.
Please note that due to shipping restrictions, fragrances, body care products and beverages cannot be shipped internationally.
For details, please refer to our International Shipping Policy or contact us directly.
Shipping Carriers
Delivery will be handled by Sagawa Express, Yamato Transport, or Japan Post, depending on the nature of the package and the shipping address.
Dispatch Timing
- Orders are typically dispatched within 3 days of receiving the order.
- Delivery dates are set to the earliest available date.
If, for any reason, dispatch is expected to take longer than 3 days, we will announce this on our website in advance.
Shipping to Okinawa and Remote Islands
For deliveries to Okinawa and other remote islands, fragrances and liquid products (including body scrubs) cannot be shipped by air and will be sent via ground or sea transport.
Please allow approximately one week for delivery to these areas.
Regarding Returned Shipments Due to Incorrect Address, Extended Absence, or Refusal of Delivery
In the event that a shipment is returned to us due to an incorrect address, extended absence, or refusal of delivery, we will handle the matter as follows:
・We will contact you via email or other means. If you wish to have the item reshipped, you will be responsible for the actual cost of additional shipping fees (including round-trip shipping costs and payment processing fees). Once we confirm your reply and payment within 5 days of our notice, we will proceed with reshipment.
・If we do not receive a response within 6 days of our notification, we reserve the right to cancel the order. In such cases, we will not be able to refund the original shipping cost, return shipping cost, or any related payment processing fees.
・If you refuse to accept the delivery without a valid reason, we will charge you for the actual costs incurred, including round-trip shipping, payment processing fees, and packaging material fees. In cases of repeated or malicious refusal, we regret to inform you that we may decline any future orders from you.
We appreciate your understanding and cooperation to ensure smooth and reliable service.
Direct Shipping from Brands
Some items may be shipped directly from the brand to your address.
In such cases, we will share your shipping information (name, address, phone number) with the brand for delivery purposes only.
If you order items that are shipped directly from the brand alongside other products, they may arrive separately and on different dates.
Items shipped directly from brands include:
- Rollo: 12-inch LP
Handling of Personal Information
All personal information is strictly managed and protected by both our store and partner brands.
Your information will never be used for purposes other than fulfilling your order, so please feel secure when shopping with us.
Cancellations and Refunds
Once an order has been completed, cancellations and refunds cannot be accepted as a general rule.
Please also note that after the product has arrived, cancellations, returns, exchanges and refunds for customer-convenience reasons, such as the item being "different from what you imagined," cannot be accepted either.
When Returns and Exchanges Are Possible
Returns or exchanges are accepted only in the following cases.
- If the product you purchased has a defect such as breakage or soiling
- If a product or quantity different from your order was delivered
- If damage or loss due to an accident during delivery is confirmed
* We are unable to respond to damage or soiling caused by the customer's use or storage.
Return and Exchange Procedure
If you wish to return or exchange an item, please be sure to contact us in advance by email (email.loungesai@gmail.com).
Items sent back without prior notice cannot be accepted for return or exchange, so please take note.
In that case, the return shipping costs will also be borne by the customer.
Deadline for Return and Exchange Requests
If you wish to return or exchange an item, please contact us within 5 days of receiving the product.
Returns and exchanges cannot be accepted in the following cases.
- If 6 or more days have passed since the product arrived
- If the item has been used even once
- If product tags or accessories have been lost or damaged
- Sale items and made-to-order items (including custom orders)
Return Address
We will let you know the return address after we receive your contact.
Packaging for Returns
When returning an item, please send it back in the same condition and packaging as when it arrived.
In this case, the return shipping fee and handling charges will be borne by us.
Refund Method
If an exchange is not possible (for example, because the item is out of stock), we will refund the price of the product.
Refunds will be made via the payment method selected at the time of ordering.
About the Cooling-Off System
Because our sales method falls under mail-order sales, it is not subject to the cooling-off system.
Thank you for your understanding in advance.
Contact Us
If you have any questions, please feel free to contact us by email (email.loungesai@gmail.com) or chat.
We offer the following payment options:
- Credit Cards (Visa / Mastercard / American Express / JCB)
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
- Paidy (You can split your payment in installments via the Paidy app after completing the payment. Click here for more information on how to use Paidy.)
- Bank Transfer (Customers are responsible for bank transfer fees. Orders will be shipped after payment is confirmed. Please complete payment within 3 days of placing your order.)
Please write your wrapping instructions in the note field in the cart
[Wrapping Instructions]
When you order several items at once, we wrap them together in one package.
-
[When ordering items that need wrapping together with items that don't]
Please tell us in the cart's note field which items need wrapping.
(E.g., when ordering two scrubs: wrap "瀉" as a gift, no wrapping for "補" for home use)
-
[When you need several wrappings]
Please add as many wrappings as you need.
(E.g., when giving one scrub each to two people and each needs wrapping, order two wrappings)
Including the examples above, if you have any instructions, such as not needing a receipt, please write them in the cart's note field.
[Wrapping Details]
Below are examples of how orders are wrapped, for reference when giving a gift.
Example 1: One Body Scrub & Bath Paste

Example 2: One Nail & Cuticle Oil

Example 3: Body Scrub & Bath Paste / Nail & Cuticle Oil set

Example 4: Nail & Cuticle Oil set

Domestic Shipping (Japan)
- Free shipping for orders over ¥11,000 (tax included).
- A flat shipping fee of ¥750 (tax included) applies to orders under ¥10,999.
International Shipping
- Free shipping on international orders over ¥100,000 JPY.
- A flat shipping fee of ¥9,900 JPY applies to orders under ¥99,999 JPY.
Please note that due to shipping restrictions, fragrances, body care products and beverages cannot be shipped internationally.
For details, please refer to our International Shipping Policy or contact us directly.
Shipping Carriers
Delivery will be handled by Sagawa Express, Yamato Transport, or Japan Post, depending on the nature of the package and the shipping address.
Dispatch Timing
- Orders are typically dispatched within 3 days of receiving the order.
- Delivery dates are set to the earliest available date.
If, for any reason, dispatch is expected to take longer than 3 days, we will announce this on our website in advance.
Shipping to Okinawa and Remote Islands
For deliveries to Okinawa and other remote islands, fragrances and liquid products (including body scrubs) cannot be shipped by air and will be sent via ground or sea transport.
Please allow approximately one week for delivery to these areas.
Regarding Returned Shipments Due to Incorrect Address, Extended Absence, or Refusal of Delivery
In the event that a shipment is returned to us due to an incorrect address, extended absence, or refusal of delivery, we will handle the matter as follows:
・We will contact you via email or other means. If you wish to have the item reshipped, you will be responsible for the actual cost of additional shipping fees (including round-trip shipping costs and payment processing fees). Once we confirm your reply and payment within 5 days of our notice, we will proceed with reshipment.
・If we do not receive a response within 6 days of our notification, we reserve the right to cancel the order. In such cases, we will not be able to refund the original shipping cost, return shipping cost, or any related payment processing fees.
・If you refuse to accept the delivery without a valid reason, we will charge you for the actual costs incurred, including round-trip shipping, payment processing fees, and packaging material fees. In cases of repeated or malicious refusal, we regret to inform you that we may decline any future orders from you.
We appreciate your understanding and cooperation to ensure smooth and reliable service.
Direct Shipping from Brands
Some items may be shipped directly from the brand to your address.
In such cases, we will share your shipping information (name, address, phone number) with the brand for delivery purposes only.
If you order items that are shipped directly from the brand alongside other products, they may arrive separately and on different dates.
Items shipped directly from brands include:
- Rollo: 12-inch LP
Handling of Personal Information
All personal information is strictly managed and protected by both our store and partner brands.
Your information will never be used for purposes other than fulfilling your order, so please feel secure when shopping with us.
Cancellations and Refunds
Once an order has been completed, cancellations and refunds cannot be accepted as a general rule.
Please also note that after the product has arrived, cancellations, returns, exchanges and refunds for customer-convenience reasons, such as the item being "different from what you imagined," cannot be accepted either.
When Returns and Exchanges Are Possible
Returns or exchanges are accepted only in the following cases.
- If the product you purchased has a defect such as breakage or soiling
- If a product or quantity different from your order was delivered
- If damage or loss due to an accident during delivery is confirmed
* We are unable to respond to damage or soiling caused by the customer's use or storage.
Return and Exchange Procedure
If you wish to return or exchange an item, please be sure to contact us in advance by email (email.loungesai@gmail.com).
Items sent back without prior notice cannot be accepted for return or exchange, so please take note.
In that case, the return shipping costs will also be borne by the customer.
Deadline for Return and Exchange Requests
If you wish to return or exchange an item, please contact us within 5 days of receiving the product.
Returns and exchanges cannot be accepted in the following cases.
- If 6 or more days have passed since the product arrived
- If the item has been used even once
- If product tags or accessories have been lost or damaged
- Sale items and made-to-order items (including custom orders)
Return Address
We will let you know the return address after we receive your contact.
Packaging for Returns
When returning an item, please send it back in the same condition and packaging as when it arrived.
In this case, the return shipping fee and handling charges will be borne by us.
Refund Method
If an exchange is not possible (for example, because the item is out of stock), we will refund the price of the product.
Refunds will be made via the payment method selected at the time of ordering.
About the Cooling-Off System
Because our sales method falls under mail-order sales, it is not subject to the cooling-off system.
Thank you for your understanding in advance.
Contact Us
If you have any questions, please feel free to contact us by email (email.loungesai@gmail.com) or chat.
We offer the following payment options:
- Credit Cards (Visa / Mastercard / American Express / JCB)
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
- Paidy (You can split your payment in installments via the Paidy app after completing the payment. Click here for more information on how to use Paidy.)
- Bank Transfer (Customers are responsible for bank transfer fees. Orders will be shipped after payment is confirmed. Please complete payment within 3 days of placing your order.)
Furoshiki Gift Wrapping
dō's gift wrapping uses the traditional Japanese wrapping cloth called "furoshiki" or "tsutsumi," which has been used since the Nara period.
It is a beautiful and functional packaging that can be reused in daily life, honoring the cultural heritage of Japan.
Please select this option when giving a special gift along with your item.
Please write your wrapping instructions in the note field in the cart
[Wrapping Instructions]
When you order several items at once, we wrap them together in one package.
-
[When ordering items that need wrapping together with items that don't]
Please tell us in the cart's note field which items need wrapping.
(E.g., when ordering two scrubs: wrap "瀉" as a gift, no wrapping for "補" for home use)
-
[When you need several wrappings]
Please add as many wrappings as you need.
(E.g., when giving one scrub each to two people and each needs wrapping, order two wrappings)
Including the examples above, if you have any instructions, such as not needing a receipt, please write them in the cart's note field.
[Wrapping Details]
Below are examples of how orders are wrapped, for reference when giving a gift.
Example 1: One Body Scrub & Bath Paste

Example 2: One Nail & Cuticle Oil

Example 3: Body Scrub & Bath Paste / Nail & Cuticle Oil set

Example 4: Nail & Cuticle Oil set

dō
dō
Founder: Misato Matsuo
The founder of Dō is a woman who has built a career as a professional nail artist for over 15 years.
Throughout her work with clients, she long held a wish to create special care products that support healthy nails—a vision that eventually led to the birth of Dō.
Dō is rooted in the philosophy of Yōjō (養生) — an ancient Chinese wellness practice that emphasizes living in harmony with nature to prevent illness and maintain health. This way of thinking was passed down to Japan, where it became an integral part of daily life during the Edo period.
By reinterpreting traditional practices such as Yōjō, Eastern philosophy, and Yin-Yang & Five Elements Theory, Dō aims to bring these timeless principles into modern life with ease, nurturing both inner wellness and outer beauty.
Through these rituals, Dō envisions a future where each of us grows stronger, healthier, and more beautiful—naturally and holistically.