Privacy policy
Privacy Policy
Lounge Sai (hereinafter referred to as "we" or "the Company") deeply recognizes the protection and proper handling of privacy as an important social responsibility in conducting its business, and will comply with the Act on the Protection of Personal Information and related laws and regulations, striving to appropriately manage and protect our customers' personal information as follows.
1. Collection of Personal Information
We may collect personal information when you purchase products, create an account, or contact us. We collect personal information through appropriate means in compliance with the Act on the Protection of Personal Information, by clearly stating the purpose of use in advance and confirming your consent regarding the provision of our services. We also limit the personal information we collect to the minimum necessary.
2. Use of Personal Information
Personal information provided by customers will only be used within the scope of the following purposes of use.
[Purposes of Use]
1) To confirm and respond to inquiries about orders
2) To process payment for ordered products, confirm shipping status, and provide notifications
3) To reply to inquiries
4) To provide information about various products
5) To provide information about services, campaigns, and events
6) To provide notifications necessary for business operations
7) To manage billing information
8) To respond to inquiries and provide after-sales support
9) For surveys and marketing activities
10) To conduct usage surveys and customer satisfaction surveys
11) To verify identity
12) For statistical data analysis using anonymized processing
13) To prevent violations of the terms of service and unauthorized use
14) To fulfill legal obligations
15) When based on other legitimate reasons under laws and regulations
In addition to the above, we may use your information without your consent in the following cases.
- When required by law
- When necessary to protect the life, health, or property of the public
- When cooperation with a public authority is required based on law
3. Disclosure and Provision of Personal Information to Third Parties
We will not disclose or provide personal information to third parties except in the following cases.
- When required by law
- When it is necessary to protect significant interests
- When necessary to respond to inquiries
- When we have the customer's consent
- When confirmation by a payment company is necessary
- When the shipping origin is the selling brand (sharing of shipping information)
4. Disclosure, Correction, Suspension of Use, and Deletion of Personal Information
We will promptly respond to requests from customers regarding the disclosure, correction, suspension of use, or deletion of their personal information.
[How to Submit a Request]
We will respond after clearly identifying the information in question and completing an identity verification procedure.
[Cases Where Disclosure Is Not Possible]
- When identity cannot be verified
- When it would infringe on the rights or interests of others
- When it would interfere with our business operations
- When it would violate laws or regulations
[Fees]
No fee is required.
5. Third-Party Address Information
Third-party shipping information provided by customers will only be used for shipping products.
6. Supervision of Subcontractors
We provide appropriate supervision of our subcontractors and strive to maintain the security of personal information.
7. Protection of Personal Information
We take appropriate security measures to prevent unauthorized access and data leaks.
8. Use of Cookies
We use cookies to improve convenience, and for marketing and targeted advertising. If you decline cookies, some services may not be available.
9. Access Logs
We collect access logs to understand site usage and measure advertising effectiveness, but do not use them in association with personal information.
10. Compliance with Laws and Regulations
We comply with Japan's Act on the Protection of Personal Information and related laws and regulations.
11. Changes to This Privacy Policy
We may revise this policy in response to changes in laws or other circumstances.
12. Contact
For inquiries regarding the handling of personal information, please contact us at the following.