Oversized Collarless Coat - Creepers

How to Use the Service

1. On the product page, tick the “Try-on request” box.
2. Read the conditions that appear through to the end, tick the “I agree to the above” box at the bottom, and add the item to your cart.
3. Proceed to checkout and confirm your order.
4. Once your item arrives, please try it on indoors.
5. Whether you wish to keep the item, return it, or exchange it for another size, please be sure to contact us within 3 days of delivery by email (info@loungesai.com) or through the chat on our site.
6. Once we have heard from you, please follow the instructions we provide.

Conditions for Returns and Exchanges

Returns and exchanges of tried-on items are accepted only when the following conditions are met.

• The try-on service is available only to customers in Japan.
• Please be sure to contact us within 3 days of delivery.
• Please return the item within 7 days of delivery.
• Return shipping costs are to be borne by the customer.
• The item must be unworn, apart from trying it on indoors, and free of stains, odors, damage, or any signs of use.
• All tags, packaging, and accessories must be present and undamaged.
• Repeated try-ons or returns of the same item may not be accepted.

When Returns and Exchanges Are Not Possible

We are unable to accept returns or exchanges in the following cases.

• The item was sent back before you contacted us or before we gave you instructions
• The item shows signs of use, stains, damage, or odors
• Tags, packaging, or accessories are missing or damaged
• Made-to-order or pre-order items
• Non-clothing items, such as fragrances and hygiene products

Once the item reaches us, we will confirm the above conditions and then proceed with your refund or size exchange.
Items sent as size exchanges will be shipped cash on delivery.

Before You Use the Service

The try-on service is designed to help you choose with confidence.
While trying on an item, please handle it with care.
We thank you for your understanding and cooperation.