Domestic Shipping (Japan)
- Free shipping for orders of ¥11,000 (tax included) or more.
- A flat shipping fee of ¥750 (tax included) applies to orders of ¥10,999 (tax included) or less.
International Shipping
- Free shipping on international orders of ¥100,000 JPY or more.
- A flat shipping fee of ¥9,900 JPY applies to orders under ¥99,999 JPY.
Please note that due to shipping restrictions, fragrances, body care products and beverages cannot be shipped internationally.
For details, please refer to our International Shipping Policy or contact us directly.
Shipping Carriers
Delivery will be handled by either Sagawa Express or Yamato Transport, depending on the package and the shipping address (the carrier cannot be specified). Please note that items are shipped in simple packaging.
Dispatch Timing
- Orders are typically dispatched within 3 days of receiving the order.
- Delivery dates are set to the earliest available date. We do our best to ship on the same day or the next day whenever possible.
If, for any reason, dispatch is expected to take longer than 3 days, we will announce this on our website in advance.
Shipping to Okinawa and Remote Islands
For deliveries to Okinawa and other remote islands, fragrances and liquid products (including body scrubs) cannot be shipped by air and will be sent via ground or sea transport.
Please allow approximately one week for delivery to these areas.
Regarding Returned Shipments Due to Incorrect Address, Extended Absence, or Refusal of Delivery
In the event that a shipment is returned to us due to an incorrect address, extended absence, or refusal of delivery, we will handle the matter as follows:
・We will contact you via email or other means. If you wish to have the item reshipped, you will be responsible for the actual cost of additional shipping fees (including round-trip shipping costs and payment processing fees). Once we confirm your reply and payment within 5 days of our notice, we will proceed with reshipment.
・If we do not receive a response within 6 days of our notification, we reserve the right to cancel the order. In such cases, we will not be able to refund the original shipping cost, return shipping cost, or any related payment processing fees.
・If you refuse to accept the delivery without a valid reason, we will charge you for the actual costs incurred, including round-trip shipping, payment processing fees, and packaging material fees. In cases of repeated or malicious refusal, we regret to inform you that we may decline any future orders from you.
We appreciate your understanding and cooperation to ensure smooth and reliable service.
Direct Shipping from Brands
Some items may be shipped directly from the brand to your address.
In such cases, we will share your shipping information (name, address, phone number) with the brand for delivery purposes only.
If you order items that are shipped directly from the brand alongside other products, they may arrive separately and on different dates.
Items shipped directly from brands include:
Handling of Personal Information
All personal information is strictly managed and protected by both our store and partner brands.
Your information will never be used for purposes other than fulfilling your order, so please feel secure when shopping with us.
