Overview
We understand that ready-to-wear sizing may not always offer the perfect fit for everyone.
At Lounge Sai, we provide professional alteration services and specification adjustments for garments purchased from our store.
Our trusted artisans perform all alterations with careful attention to each piece’s original design, detailing, and fabric characteristics, so you can entrust us with your valued garments with peace of mind.
Examples of Alterations
For instance, we can shorten sleeves that are too long, or lengthen sleeves that are too short, depending on the garment's specifications.
If the waist of a pair of pants is too large, rather than simply reducing the waistline, adjustments are made with careful consideration to balance the overall silhouette — including fine adjustments to the rise and width — to ensure a natural, refined finish.
Below are some examples of alterations we have done in the past:
- Sleeve shortening or lengthening for coats and jackets
- Waist adjustments and hemming/lengthening for pants
- Shortening long shirts to a standard length
- Adjusting the size and depth of pant pocket openings
- Changing hems to a raw edge finish
We may also be able to handle complex alterations that other stores have declined.
If there is any part of a garment that you are concerned about, please feel free to consult with us to ensure you can enjoy wearing your piece comfortably.
Pricing and Turnaround Time
Pricing
The final cost will be determined after we receive and assess the garment, as the complexity and method of each alteration can vary.
However, as a general guideline based on previous cases:
- Simple alterations such as hemming: approximately ¥4,000 (tax included)
- Complex alterations: typically within ¥10,000 (tax included)
Turnaround Time
- Standard period: approximately 2 weeks
- During peak seasons: approximately 3–4 weeks
If you are in a hurry, please let us know. We will do our best to accommodate your request when possible.
How to Request Alterations
Step 1: Initial Inquiry
Please contact us via email (email.loungesai@gmail.com) with details of your request.
To ensure a smooth process, we kindly ask you to include the following information:
- Your full name
- Photos of the garment you wish to alter
- Photos clearly showing the specific areas for alteration
Step 2: Estimate
After confirming the details with our artisan, we will provide you with a price estimate.
Step 3: Payment & Shipping
Once you agree to the quote, please proceed with the payment and ship the item to us.
Note: Shipping fees to us are the responsibility of the customer (prepaid). The shipping address will be provided via email.
Step 4: Alteration Process
We will forward the garment to our artisan and manage the alteration process.
Step 5: Return Shipping
Once the alteration is complete, we will ship the garment back to you.
Cancellations
Please note that cancellations cannot be accepted once the alteration process has begun.
Kindly confirm the estimate before proceeding.
Alterations for Non-Lounge Sai Items
In addition to items purchased from Lounge Sai, we also accept alteration requests for garments purchased from other stores.
If you would like to adjust other pieces to coordinate with items from our collection, please feel free to inquire.
However, for customers who have not previously purchased from Lounge Sai, a service fee of ¥3,300 (tax included) will be added to the alteration cost. Thank you for your understanding.
Contact
For questions or consultations regarding alterations, please contact us at:
email.loungesai@gmail.com
